Legal

Refund & Cancellation Policy

This policy outlines the terms and conditions governing refunds, cancellations and service modifications for all services provided by A & M Enterprises. We encourage you to read this policy carefully before engaging our services.

Effective Date: 1 January 2024

Last Updated: 29 August 2026

Organisation: A & M Enterprises

Section 01

Overview

A & M Enterprises is a professional facility management and manpower services company. We provide B2B (business-to-business) services including housekeeping, security, manpower staffing, executive chauffeur services, hospital sanitation, guest house management and visa facilitation.

Given the nature of our service offerings — which are primarily ongoing, contract-based or deployment-based — our refund and cancellation terms differ from standard product-return or e-commerce policies.

⚠ Important: This policy is part of our broader service agreement. For clients engaged under a formal Service Level Agreement (SLA) or written contract, the refund and cancellation terms in that contract shall take precedence over this general policy in the event of any conflict.

We are committed to fair dealing and resolving all genuine disputes promptly. If you have a concern regarding a payment or service, please contact us directly before initiating any dispute with your payment provider.

Section 02

Nature of Our Services

Understanding the nature of our services is key to understanding how our refund policy applies:

Labour & Manpower Services — We deploy trained human resources (housekeeping staff, security guards, drivers, etc.) to client sites. Once staff are deployed and begin duty, the service is considered rendered.

Contract & Ongoing Services — Most of our engagements are monthly retainer or long-term contracts. Billing is typically done monthly in advance or in arrears as per mutual agreement.

Visa Facilitation — We provide documentation assistance and embassy coordination services. Once documentation work has begun, professional fees for work completed cannot be refunded.

One-Time Assignments — For individual project-based or one-off assignments, the payment terms are agreed upfront and refunds are subject to the terms of that specific engagement.

ℹ Because our services involve deploying real people, incurring labour costs and making operational commitments, cancellations and refunds must take into account the costs already incurred at the time of the request.

Section 03

Service-wise Refund Terms

The following table summarises refund eligibility for each of our service categories:

Service	Advance / Retainer	After Deployment	Mid-Contract Cancel
🧹 Housekeeping Services	Partial (see §4)	Not Refundable	Pro-rata basis
🛡️ Security Services	Partial (see §4)	Not Refundable	Pro-rata basis
🚗 Executive Chauffeurs	Partial (see §4)	Not Refundable	Pro-rata basis
👨‍💼 Manpower & Staffing	Partial (see §4)	Not Refundable	Pro-rata basis
🏥 Hospital Sanitation	Partial (see §4)	Not Refundable	Pro-rata basis
🏡 Guest House Management	Partial (see §4)	Not Refundable	Pro-rata basis
📋 Visa Facilitation	Partial if no work begun	Not Refundable	Deducted for work done

* "Pro-rata basis" means a refund (if applicable) will be calculated based on the unused portion of the pre-paid service period, minus any administrative or mobilisation costs already incurred.

Section 04

Eligible Refund Scenarios

A & M Enterprises will consider a full or partial refund in the following circumstances:

Service Not Initiated: You have paid an advance but the service has not yet commenced and no mobilisation, recruitment or preparatory costs have been incurred. A full refund (minus any applicable transaction processing fees) may be issued.

A & M Unable to Fulfil: We are unable to provide the agreed service due to reasons within our control (e.g. failure to deploy staff, failure to secure visa appointment due to our error). A full refund of the applicable fees will be issued.

Duplicate Payment: You have been charged twice for the same service due to a payment processing error. The duplicate amount will be refunded in full within 7 working days.

Overcharge: An error in invoicing resulted in you being charged more than the agreed amount. The excess amount will be refunded or adjusted against future invoices.

Service Cancellation Before Deployment: You cancel the service engagement with at least 7 calendar days written notice before the agreed deployment or start date, and no preparatory costs have been incurred.

Visa Application Rejected (A&M Error): If a visa is rejected solely due to a documented error made by A & M Enterprises in document preparation or submission, we will refund our professional service fee (not embassy or government fees, which are non-refundable).

✓ All refund requests must be submitted in writing to careersbizboost@am-enterprises.org within 14 calendar days of the event giving rise to the refund claim. Late requests may not be considered.

Section 05

Non-Refundable Situations

The following situations are not eligible for a refund under any circumstances:

Services Already Rendered: Any service period, deployment days or working days for which staff have already been deployed and services provided.

Dissatisfaction Without Notice: Dissatisfaction with staff performance where the client did not report the issue to A & M Enterprises for corrective action before the service period ended. We offer replacement and resolution — clients must allow us the opportunity to correct issues first.

Cancellation After Deployment: Cancellation of an ongoing contract after the current billing period has already commenced and staff have reported for duty.

Embassy & Government Fees (Visa Services): Visa application fees, VFS centre charges, consular fees and any government-levied charges are paid directly to third-party authorities. These are strictly non-refundable regardless of visa outcome.

Visa Rejection (Applicant's Own Reasons): Visa rejections due to incomplete information provided by the applicant, personal travel history, immigration flags, embassy discretion or any factors outside A & M's control.

Administrative & Mobilisation Costs: Costs incurred in recruiting, training, background-verifying or mobilising staff for your specific assignment — even if the service was subsequently cancelled.

Security Deposit: Security deposits (where applicable under a contract) are subject to the terms of the specific service agreement and are not refundable under this general policy.

Cancellation Without Notice: Cancellation with less than 7 calendar days notice before the agreed service start date.

🚫 Please note: In cases of staff performance concerns, our first course of action is always to replace the staff member at no additional charge. Refunds are not issued for individual staff performance complaints where a replacement was offered and declined by the client.

Section 06

Cancellation Policy

Our cancellation terms vary depending on the service type and engagement stage. The following notice periods apply:

Service Stage	Notice Required	Cancellation Charge
Before any preparatory work begins	Any time	Nil (full refund of advance, if paid)
After preparatory work begins but before deployment	Minimum 7 calendar days written notice	Actual costs incurred deducted from advance
After deployment commences (ongoing contracts)	Minimum 30 calendar days written notice	Full current period fees + 30-day notice period
Visa facilitation (before document processing)	Written notice before work begins	Nil service fee (third-party fees non-refundable)
Visa facilitation (after processing begun)	Written notice at any time	Pro-rata professional fee for work completed

⚠ All cancellations must be submitted in writing via email to careersbizboost@am-enterprises.org. Verbal cancellations are not binding. The notice period begins from the date A & M Enterprises acknowledges receipt of the written cancellation request.

Section 07

How to Request a Refund

To initiate a refund request, please follow the steps below:

Submit Written Request

Send an email to careersbizboost@am-enterprises.org with the subject line: "Refund Request – [Your Organisation Name]". Include your full name, organisation, service type, payment amount, date of payment and reason for the refund request.

Include Supporting Documents

Attach any relevant documents — payment receipt, invoice, service agreement, or any correspondence supporting your claim. Clear documentation speeds up processing.

Acknowledgement from A&M

We will acknowledge your request within 3 working days and assign it to our accounts team for review.

Review & Decision

Our team will review the request against this policy and our service records. We will communicate our decision within 10 working days of receiving complete documentation.

Refund Processing

Approved refunds will be processed via the original payment method (bank transfer, cheque or digital payment) within the timeline stated in Section 8.

Section 08

Refund Timelines

Once a refund is approved by A & M Enterprises, the processing timelines are as follows:

Refund Method	Processing Time (after approval)
Bank Transfer (NEFT / IMPS / RTGS)	3 – 7 working days
UPI / Digital Wallet	2 – 5 working days
Cheque	7 – 14 working days
Adjustment against future invoice	Applied on next billing cycle

Refunds will be credited to the same account or payment method used for the original payment. If the original payment method is no longer available, we will coordinate an alternative with you.

ℹ Processing times may be extended during bank holidays, festival periods or in cases where additional verification is required. We will keep you informed of any delays.

Section 09

Disputes & Escalation

We are committed to resolving all payment and service disputes fairly and promptly. If you are not satisfied with our initial response to your refund request:

Step 1 — Direct Resolution: Contact our accounts team directly at careersbizboost@am-enterprises.org or call 9711477328. Most disputes are resolved at this stage.
Step 2 — Senior Escalation: If not resolved within 10 working days, escalate directly to our Founder at careersbizboost@am-enterprises.org, marking the email "ESCALATION".
Step 3 — Mediation: If the dispute remains unresolved, both parties agree to attempt resolution through a mutually agreed mediator before pursuing legal action.
Step 4 — Jurisdiction: Any unresolved disputes shall be subject to the jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.

⚠ We strongly discourage initiating a chargeback or payment dispute with your bank without first contacting us. Chargebacks incur significant administrative costs and may affect your ability to engage our services in the future. We are always willing to work towards a fair resolution directly.

Section 10

Changes to This Policy

A & M Enterprises reserves the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon publication on our website.

The policy applicable to your engagement is the version in effect at the time your service agreement or payment was confirmed. Material changes that affect existing engagements will be communicated directly to affected clients with at least 30 days advance notice.

We encourage clients to review this page periodically. The "Last Updated" date at the top of this page reflects the most recent revision.

Section 11

Refund Enquiries & Contact

For any questions about this policy, to submit a refund request, or to discuss a payment or service concern — please reach out to our team. We are committed to responding within 3 working days.

Email Us › Call Us ›

🏢

Organisation A & M Enterprises

📧

Refund Email careersbizboost@am-enterprises.org

📞

Phone 9711477328 / 9811510267

🕐

Response Time Within 3 working days

📍

Address Plot No. 736, Sector-5, Vasundhara, Ghaziabad, UP – 201012